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Service Desk
Home Page
Start a remote support session
Log a Call
Request a Service
How We Will Deal With Your Call
Feedback Form
Resources
Home Page
SIMS Resources
FMS Resources
School Census
Assessment in SIMS
SIMS Parent App Resources
GDPR Resources
Technical Resources
Log a Call
Exams 2026
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Remote Support Sessions
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Really Useful Documentation
SIMS Release and Patches
How Do I Import Basedata?
How do I Refresh Basedata?
How to Manually Enter Results using Exams Organiser Marksheets
How do I import results files?
Troubleshooting Import Errors
Error message: Import files are not present for the selected board and season
Error Message: Invalid Series Code in File
Error Message: UCI No in the result file does not match with that of candidate
Where do I enter Key Stage 2 Information?
Results are missing
Entering non-EDI results
How is the PI Cohort Calculated?
How are first entry rules applied?
How to link awards to courses
Automation Error when accessing Exams Organiser
QANS not appearing in Non EDI, Manual Entry and Course Manager Screen
In this video, we'll guide you through the process of refreshing basedata in Exams Organiser 6 in line with the release of new data from exams providers.