After the Spring 2024 (7.216) upgrade, some users may find that when going to Focus | Student | Student Details, running a Quick Letter for a Student and clicking Enable Content on the Security Warning, the Quick Letter tags will not pull through the expected information.

This issue occurs due to the Digital Certificate expiring for the existing Quick Letter Template. This issue can be resolved by creating a Quick Letter using a new template with an updated Digital Signature. This can be done by following the below steps:

The Fix

Download the 'QuickLetterTemplate Updated.doc' here and edit it to match your school’s style and save it to your SIMS.net folder (typically C:\Program files\SIMS\SIMS.net) as QuickLetterTemplate.doc so it can be picked up by SIMS.

The template should now populate as expected.